Connecting Gong to Contour

Contour's Gong integration automatically syncs your call data and conversation intelligence into your Contour knowledge base, giving your team searchable context from every customer interaction.

Prerequisites

• You must be a Gong technical administrator to authorize the connection
• You must have an active Contour account

How to connect

1. In Contour, go to Settings → Integrations
2. Click Connect next to Gong
3. You'll be redirected to Gong to authorize the connection
4. Review the requested permissions and click Allow
5. You'll be redirected back to Contour — your Gong data will begin syncing automatically

What data Contour accesses

• Basic call data including title, duration, and spoken language
• Extended call data including interaction stats, speaker list, and main topics of conversation
• Call transcripts with speaker attribution
• User data including name, ID, and contact information
• CRM-associated call data linking calls to deals and accounts

Contour does not modify any data in your Gong account. Access is read-only.

Syncing

After the initial connection, Contour will perform a historical sync of your existing calls. New calls will sync automatically going forward.